Author Archive
What is Service Design?
Posted by: | CommentsContinuum and the AIGA convened a group of top business leaders and innovators from a variety of backgrounds and industries, including Disney, Facebook and Zipcar, to discuss how designing a service experience with purpose can transform a company’s image and make people’s lives better.
Designing Better Service Experiences from Continuum on Vimeo.
Watch this at least twice as there are a few comments and notes on the board that are worth noting. Still wondering what service design is? Looking for a better understanding? Try this blog post, Masters of Design Thinking Presentation.
Related Information:
Service Design via a Design Thinker ebook
Do you co-create value with your Customer?
A Service Design Thinking Primer
Blog Carnival Annual Roundup 2011: Graham Hill at CustomerThink
Smarter than a Monkey with your Money
Posted by: | CommentsA surprising outcome when moneys are giving the same choices as humans. Find out how risk adverse you are…
About: Dr. Laurie Santos, who has been called "the Monkey Whisperer," studies the roots of human irrationality by watching the way our primate relatives make decisions. She’ll discuss her recent work on "monkey economics" and will show that some of the silly financial choices seen in humans can be observed in monkeys too. Come hear the intriguing thoughts of the woman recently voted one of Popular Science magazine’s "Brilliant 10" Young Minds.
Related Information:
Traditional vs. Emerging Thoughts on Pricing
Find the Right Customer at the Right time
The Death of List Price
How Lucky are you with Pricing?
Mastering Positive Change eBook
Posted by: | CommentsSara Lewis, the Managing Director of Appreciating Change was interviewed in the Business901 podcast, Mastering Positive Change. This is a transcription of the podcast.
Appreciating Change, is a psychological change consultancy focused on helping leaders and managers achieve positive change in their organizations. Sara is the author of Positive Psychology at Work: How Positive Leadership and Appreciative Inquiry Create Inspiring Organizations and one of my favorites, Appreciative Inquiry for Change Management: Using AI to Facilitate Organizational Development .
Related Information:
Value can no longer be defined as What a Customer will pay for!
Evolution of Standard Work in my Sales and Marketing
Prototypes provide a Pathway for Connecting with Customers
