Archive for January, 2010
Agile Marketing is it possible?
Posted by: | CommentsRecently, I’ve become quite intrigued with agile project management. It was developed in the software arena in an effort to replace the traditional project management methods of define, design, and build to one based on adaption. They moved away from that linear thinking to a more adaptive culture allowing continuous innovation throughout the development process.
Jim Highsmith, the author of Agile Project Management: Creating Innovative Products (2nd Edition)
“The departure from which additional phase names such as initiate, plan, define, design, build, test is significant. First, Envision replaces the more traditional initiate phase to indicate the criticality of vision. Second, a Speculate phase replaces up plan face area words convey certain meanings and visual images that arise from systematic use over time. The work plan has become associated with prediction and relative certainty. Speculate indicates that the future is uncertain. Many traditional project managers faced with uncertainty try to plan that uncertainty away. We have to learn to speculate and adapt rather than plan and build.
Third, the actual project management model replaces the common design, build, test phases with explore. Explore, with its iterative delivery style, is explicitly a nonlinear, kind current, non-waterfall model. Questions developed in the speculate phase are explored. Speculating implies the need for flexibility based on the fact he cannot fully predict the results. The APM model emphasizes execution and his exploratory rather than deterministic. A team practicing EPM keeps his side of the vision, monitors information, and adapt to current conditions therefore the adapt phase. Finally, the APM mode ends with a close phase, in which the primary objectives are knowledgeable transfer and, of course, a celebration. To sum up, the five phases of agile project management are: envision, speculate, explore, adapt, and close.”
I think this style of thinking lends itself to the marketing process very well. Traditional marketing systems resist the linear thinking approach of a traditional project management process. Agile projects develop value quickly and incrementally during the life of the project. Capturing value like this early in the process can significantly improve buy-in and utilizing iterative principles then improve on the process during delivery. 
I have constructed an agile marketing development diagram that probably goes against many of the agile principles since I am incorporating the DMADV process of Six Sigma. But this is actually my intermediate step in applying agile to marketing. Since my roots are in the Six Sigma process and in linear thinking that jump to collaboration and iterative principles is quite a chasm to cross. DMADV is my bridge for the present as I learn and apply Agile Project Management thinking to the marketing process. It is also interesting to note that many of the principles have developed from the Lean thinking process. It kind of reminds you of a U-shaped work cell doesn’t?
Photo Credit: by rAmmoRRison
Related Posts:
Improve your Marketing Cycle, Increase your Revenue
Speed may be the biggest Determent to your Marketing Success
Bringing your Storyboard Alive!
Posted by: | CommentsYour storyboard should not be a a dry report but an active document that truly makes your project come alive! Storyboarding has become a popular way of transferring the details of a Six Sigma project to a graphical representation. Very much like your child’s fifth grade science fair project. The purpose of course it gives the Six Sigma team a way to summarize their efforts and let other people outside of the team understand their efforts. On the Lean side, I think that is why A3 reporting has become so popular. It is a graphical way of displaying the project. Though we are all not visual learners the majority of us find learning by stories and pictures and diagram much easier. 
“The first storyboards were originated in the Disney animation studios in the 1930’s. According to Walt Disney, the storyboard was invented by Web Smith, an animator and one the first story men at the studio. When Web planned a story, he would draw it instead of describing the action in words. At first he simply spread the drawings out over the floor of his office, but soon graduated to pinning them in order on to the walls. In this way, the unfolding story gains the valuable visual dimension. According to legend, Walt was none too happy with the innovation. He had just redecorated the offices and the marred walls in Webb’s office stuck out like a sore thumb. But Walt also recognized the order imposed by the posted drawings and the ease with which the entire feature could be analyzed and manipulated. So he ordered 4′ x 8′ corkboards and the storyboard was born.
Soon, every Disney cartoon for so life on the storyboard, and the board themselves moved to new departments as the project progressed. The story men would pitch their ideas to Walt on storyboard, color and sound were both added using the storyboard as reference point, etc. When Walt hijacked the studios innovators to design the attractions for Disney land, they brought the storyboard along with them. And today, it has evolved into a standard technique among the Imagineers.”
I think there should be a happy medium somewhere between the Disney storyboard and the Six Sigma storyboard. However, if you error, error toward the Disney side.
As many of you already know, the PowerPoint presentation was developed by engineers for exactly the same reason that most develop a Six Sigma storyboard, to tell the story of a project. However, the main purpose of a storyboard is to tell others outside of the team the story and maybe more importantly to depict to others what is going on inside the project as it is unfolding. Try hanging your Storyboards in the hallway or cafeteria much like the trophy cases in a school. You may be surprised on the amount of activity and comments that it may stimulate. Ask for comments by putting a suggestion box or post it notes next to the storyboard. Get people engaged in the planning process not just at the end.
You may create the typical PowerPoint utilizing SIPOC, VOC, House of Quality and other Six Sigma or Lean Tools. If you are on the team ask yourself, how will you get others engaged? Consider your audience, the storyboard is not about you it is about them. Take a lesson from Disney or even have your fifth grader help you on this project. For example, using a DMAIC process, below are some simple guidelines on how to develop an entertaining storyboard.
Define the problem: What is the first thing you learned in 5th grade about writing a story? You have to have a hook! Appeal to the emotions of your audience!
Measure: Your metrics must clearly define the problem and visually display it. Do not limit yourself here to simple metrics; maybe pin the defect on the wall or the cause. If a failure causes a catastrophic condition, display visually what that means.
Analyze: Create some drama in analyzing the problem. A typical process here would be identifying the vital few metrics that are important. Create some drama in finding the root cause. Think about how if you don’t find the real problem what may happen.
Implement: We have taken the story to the critical stage, there has to be a solution. This is where everyone wants to jump in and help. We are all problem solvers but are we all MacGyver’s? We have to find the best answer that addresses root cause and is measurable. Who will be the Hero?
Control: Now, is the time of the story that the problem is solved and life goes on happily ever after. Can you depict that in your storyboard? Can you show and prove the results that prove this? Did you reach the other side of the rainbow?
Creating a compelling presentation that depicts the story accurately and allows others outside the team to participate is extremely important. Remember, your storyboard should not be a report but an active document that truly makes your project come alive!
Related Information:
Be Our Guest: Perfecting the Art of Customer Service
The Six Sigma Way Team Fieldbook: An Implementation Guide for Process Improvement Teams
Related Posts:
The Disney Way
Using DMAIC for your A3 Report in the Lean Marketing House
Lean Six Sigma Storyboard
